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SAINTS SKATE CO
FAQ
Below are some common questions about shipping, returns, products and exchanges.
Are all sales final?
At SAINTS SKATE CO. 3:16, every product is created with care, purpose and quality.
For this reason, all sales and purchases are final.
We encourage our community to double-check sizing, colours and product details before completing checkout.
Refunds & Store Credit?
We don’t offer refunds directly, but we stand behind our products and our mission.
If your claim is valid and approved, SAINTS SKATE CO. will issue a store credit for the affected item.
Store credit can be used toward any future purchase as you continue walking the SAINTS path.
Will my discount codes apply to all products?
Discount codes apply to all eligible full-priced products, excluding all skateboard decks at this time.
Unless stated otherwise, discount codes apply only to full-priced items and may differ depending on the promotion.
Do you offer warranties on skateboard decks or clothing?
No. SAINTS SKATE CO. does not offer warranties on skateboard decks, Hardware or clothing for damage resulting from use, wear, or skateboarding impact.
Delivery Rates & Shipping Timeframes?
Our delivery pricing is set in line with the domestic and international rates provided by our trusted manufacturing and shipping partners.
Shipping timeframes may vary depending on location, production times and courier schedules.
We aim to deliver every order with excellence, but delays from third-party carriers or customs are outside our control.
What happens if I enter the wrong shipping address?
Please contact us as soon as possible through the Contact Us form and provide:
• The incorrect address entered
• The correct address you wish to update to
We will do our best to assist before the order is processed, but changes are not guaranteed.
Damaged or Incorrect Items on Arrival?
If something arrives damaged (while still sealed) or different from what you ordered, we’ve got you.
Please contact us within 12 hours of delivery and include photo or video evidence showing the issue.
Once received, we will review the claim in alignment with our manufacturers’ guidelines.
How can I track my order?
Our preferred method is the SHOP App, which provides real-time order tracking.
Alternatively, tracking details will be sent to your nominated email once your order is dispatched if you choose not to use the SHOP App.
Yes. SAINTS SKATE CO. ships worldwide.
Shipping charges vary by destination and are set in accordance with our manufacturers’ regional availability and shipping guidelines.
Some products may only be available for delivery to certain regions depending on stock and manufacturing locations.
If you’re unsure whether a specific product can be shipped to your region, feel free to reach out using our Contact Us form on the Contact page.
Please include:
• Your region
• The product you’re interested in
We will contact our manufacturers on your behalf and confirm whether the item can be made available for delivery to your location.
Does SAINTS SKATE CO. support missions and outreach?
Yes. As outlined on our Missions page, a minimum of 10% per product—and sometimes more during special offers— is allocated to support Alpha and Open Doors as part of the SAINTS SKATE CO. mission.
How do I contact SAINTS SKATE CO. for support?
For product enquiries, promotions, or general issues, and enquires please use the Contact Us form on our website.
For skateboarding sponsorship submissions, please use the Contact Us form on the SAINTS CREW page on our website.
Customer Emails & Enquiries?
All customer emails, questions or enquiries will be reviewed at the discretion of SAINTS SKATE CO.
Responses will be provided only where necessary, based on the nature and relevance of the enquiry.
We appreciate your understanding as we aim to uphold clarity, integrity and efficiency in all communication.